PRIVACY POLICY

Alexandra Ramos (PTY) LTD

This Privacy Policy explains how Alexandra Ramos (PTY) LTD ("the Company", "we", "our", or "us") collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By accessing our website, purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

Identity and Contact Information: name, email address, phone number, billing and delivery addresses.
Payment Information: details necessary to process payments (processed securely via third-party providers; we do not store card details).
Order Information: details of the products you purchase and delivery preferences.
Website Usage Data: IP address, browser type, device information, and browsing behaviour collected via cookies or similar technologies.
Communications: correspondence with us by email, phone, or social media.

2. How We Use Your Information

We use personal information for the following purposes:

To process and fulfil your orders, including delivery.
To communicate with you regarding your orders or enquiries.
To provide customer support and handle complaints.
To send marketing communications (only if you have consented).
To improve our website, services, and customer experience.
To comply with legal obligations and resolve disputes.

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

Service providers assisting with payment processing, delivery, IT support, or marketing.
Regulatory or legal authorities when required by law or to protect our legal rights.
Business transfers: in the event of a merger, sale, or restructuring, customer information may form part of the transferred assets.

4. Security of Information

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined above or as required by law (for example, tax and accounting requirements).

6. Your Rights under POPIA

You have the right to:

Access: request a copy of the personal information we hold about you.
Correction: request correction or updating of your personal information.
Deletion: request that we delete your personal information when it is no longer necessary or lawful to keep it.
Objection: object to the processing of your personal information for direct marketing.
Withdraw Consent: where you have provided consent, you may withdraw it at any time.

Requests can be made by contacting us (see Section 8). We may require proof of identity before processing requests.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience and collect analytics. You can disable cookies through your browser settings, but this may affect the functionality of our website.

8. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or the handling of your personal information, please contact:

Information Officer
Alexandra Ramos (PTY) LTD
Email: info@thatssoniceforyou
Cape Town, South Africa

If you are not satisfied with how we handle your request, you may lodge a complaint with the Information Regulator (South Africa):

Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.